We as The Paramedic Shop (“we” or “us”) provide an online retail facility. This Privacy Policy is a means to ensure the protection of personal information obtained by The Paramedic Shop through our provision of services to you. This Privacy Policy explains how we collect and process your personal information.

This Privacy Policy complies with the provisions of the Protection of Personal Information Act, 4 of 2013 (“the Act”) and represents The Paramedic Shop’s obligation to comply with its duties and responsibilities under the Act.

We will notify you of the following when collecting your personal information:

The information being collected and the source from which it is collected when collected from a third party;

Your name and address;

The purpose for which the information is being collected;

Whether or not the supply of information by yourself is mandatory or voluntary;

The consequences of a failure to provide the requisite information;

Any particular law authorising or requiring the collection of the information;

Whether we intend to transfer the information to a third country or international organisation and the level of protection afforded to the information by the said third country or international organisation;

Any further information such as:

the recipient of the information or with whom the information may be shared;

the nature and category of the information;

your right of access to and the right to rectify that information;

your right to object to the processing of your personal information; and

the right to lodge a complaint with the Information Regulator and the contact details of the Information Regulator.

If you have questions or concerns regarding this statement, you should please contact Customer Support by email on alison@paramedicshop.co.za.

Information Collection and Process

The information we collect from you is collected for a specific, explicitly defined and lawful purpose related to the function and activity of The Paramedic Shop. You acknowledge and agree at Registration that we may collect this information from you in connection with or as a consequence of your use of our site, including, without limitation, the supply of the online trading services to you.

We will not sell, share, or rent this information to others in any way other than as disclosed in this privacy statement.

We collect information from our users at several different points on our site. We collect information about your buying activities if you choose to participate on our site as a result of you engaging in these activities.

We also collect information from any form of correspondence, such as emails and telephone conversations, from you or from a third party about you.

We do not collect financial information about you but use a third party for this purpose. To the extent allowed by law, we are not responsible for the privacy practices of a third party site to which there may be a link on the website, or any claims, loss or damage arising from these.

We advise you to read the privacy policy of each site which you visit and to determine your privacy settings in accordance with your personal preferences.

We are not liable if you suffer losses or damages when visiting third party websites by following a link to that website from The Paramedic Shop website. You accept that there may be risks when you use such third party websites, and you do so at your own risk.

When signing up with one of our third party business partners, it is important for you to recognise that you are establishing a direct, binding relationship with such a partner under their terms & conditions and related privacy policies and that they would be the responsible party under POPIA.


We will process any and all personal information provided to us by yourself upon or during your use of this Site, such as that stipulated above, in accordance with the provisions of the Act.

In order to use our site, you must first complete the registration form. When you register we collect personal information such as your name, address, email address, mobile number, and/or telephone number, and unique identifiers (such as your company name and VAT number, if applicable).

All information that is mandatory is made known on the registration form and is necessary to complete the registration process. You are encouraged to provide the additional, optional information specified on the registration form so we can provide you with a more personalized experience on our site.

We may, at our sole discretion, request additional personal information from you. You may be required to confirm and certify such details as your identity, address and contact information for security and verification reasons. This information may include copies of ID documents, passports, utility bills, licenses, rights to sell or distribute a particular item or product, legal or financial documentation, or any other documentation related to your use of this website and/or app (but not limited to this).

Registered users will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users, our users have the option not to receive these types of communications (refer to our choice and opt-out section below).

Cookies and other tracking technologies

A cookie is a small data file that writes to your device in order to collect and remember certain information including personally identifiable information about the user. Cookies are used, but without limitation, to store your Username and Password so that you do not need to type these in each time you log in, thereby saving time whilst on our site. If you reject cookies, you may still browse our site. However, in order to log in, cookies are required to be turned on.

There are two sorts of cookies used on our site: session cookies and persistent cookies. Once you close your browser, the session cookie simply terminates, whereas the persistent cookie remains to enable us to track and target your interests to enhance your experience on our site.

The Paramedic Shop may make use of other tracking technologies including, but not limited to, web beacons which are small graphic images or other web-programming code included in webpages and email messages and/or embedded scripts placed on the website and/or app designed to collect information about your interactions with any given website and/or app. These technologies are used in order to collect certain information which may also include personally identifiable information for purposes such as fraud detection and improvement of our website and/or app amongst others.

The Paramedic Shop employs the services of third parties in its use of the above technologies and whilst we take every precaution to ensure the loss, misuse, alteration and confidentiality of all information in our possession we have little control over information not in our possession. Third party cookies that The Paramedic Shop employs include Facebook Analytics, Facebook and Google. A full list of cookies can be viewed in your Cookie Settings.

Manage cookie preferences

You can change your cookie preferences any time by viewing your Cookie Settings. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using any other web browser, please visit your browser's official support documents.

Log Files

We collect statistical information about you from page hits. Every page, image or CGI program requested by your browser from our servers is logged in a log file, which also collects the following information: your remote IP address, the referring HTML page and the type of browser and computer that you are using. We use IP addresses to analyse trends, administer our site, track your movements, and gather broad demographic information for aggregate use. The statistical information we gather is used internally for marketing analysis. This information and IP addresses are not linked to personally identifiable information.


If you successfully purchase a product and request delivery of said products, then your name, address, email address and phone number are shared with our third party delivery partners for the purpose of successfully delivering goods ordered.

By consenting to this Privacy Policy at registration, you hereby consent to the release of your information at the occurrence of any of those circumstances listed above.

You also agree that we will not be liable to you or any other person for any loss, damage, expense, or other amounts incurred, savings foregone, or hardship suffered, by any person however arising (including where the cause cannot be determined), through the release of your personal details, in the event of above.

Cross Border Flow of Information

We may share your Information with overseas third parties which means we will share your personal information to foreign countries.

We may transfer to and/or store your Information to companies and/or persons for the purposes of collection provided in this Privacy Policy in foreign countries. We will ensure that such jurisdictions have adequate levels of protection with regards to the protection of personal information or data legislation.

If the location that information is transferred to or stored does not have substantially similar laws which provide for the protection of our personal information, we will take the necessary steps to ensure that your personal data is protected in that jurisdiction.

We will only do so if we have your consent and are bound by contract, in order to ensure the protection of your privacy and personal information when transferring and storing your personal information,

External Links

This website contains links to other third party sites. Please be aware that we are not responsible for the privacy practices or content of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements, terms of use and protection of personal data information of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this site and/or our app.


If you wish to subscribe to our newsletters, we ask for contact information such as email addresses. However, it is completely at your discretion to be removed from such a list as set out in our choice and opt-out section below.

Site And Services Updates

We also send you site and services announcement updates. You are not able to un-subscribe from these because they contain important information about our site and our services.

Surveys And Contests

From time-to-time we request information from you via surveys or competition. Participation in these surveys or competitions is completely voluntary and you therefore have a choice whether or not to disclose any information to us. Information requested may include contact information (such as email addresses) and demographic information. We partner with third parties for supplying prizes for our contests, but no information is shared with these third parties.

Contact information will be used by us to notify the winners and award prizes in relation to our competitions, and also for promotional mailings. Survey information will be used for the purposes of monitoring or improving the use and satisfaction of this site. Registered users of our site will be automatically entered into some of our contests, thereby providing them with more opportunities to win.

Public Forums

If we make chat rooms and message boards available to our users, please remember that any information that is disclosed in these areas becomes public information. You should therefore exercise caution when deciding to disclose your personal information.


We take every precaution to prevent the loss, misuse and alteration of all information under our control. When you submit sensitive information via our site, your information is protected both online and offline.

When our registration form asks you to enter personal information or data (such as name and address), that information is encrypted and is protected using SSL.

While we use encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. The servers that we store personally identifiable information on are kept in a secure environment.

We continually review our security practices to ensure that we are up to date with industry best practice. However, our security measures are not impenetrable.

If you have any questions about the security at our site, you can send an email to alison@paramedicshop.co.za


If you no longer wish to receive our newsletters, information about products and services and special deals, surveys, promotional materials from us or our partners, or push notifications in your browser, you may opt-out of receiving these communications by following the unsubscribe instructions in the relevant email or by emailing us at alison@paramedicshop.co.za or disabling push notifications through your browser.

To update your registration information log onto our login area.

Correction/Updating Personal Information:

If your personally identifiable information changes (such as your email address), or if you no longer desire to use our services, you may correct, update or remove your personal data provided to us. This can be done emailing our Customer Support at alison@paramedicshop.co.za

Should you wish us to remove your personal data provided to us, we will delete your account. However, records of your personal information will be retained for a period of 5 years as required for lawful purposes related to our functions and activities and for statistical purposes in accordance with the Protection of Personal Information Act. This information will merely be retained and not used, shared or sold.

Anti-Spam Policy

We are committed to permission-based email marketing practices. We may update this policy and provide notice of any changes on The Paramedic Shop website. Your use of this website and/or app constitutes your acceptance of the terms and conditions of our Anti-Spam Policy.

Spam is commercial email or unsolicited bulk email, including junk mail, which has not been requested by the recipient. Spam is the opposite of permission-based email.

If you believe that you have received Spam connected to The Paramedic Shop in any way, send a complaint including the unsolicited email, to The Paramedic Shop. You may also provide any other information that you believe may help an investigation. We do not investigate or take any action based on anonymous Spam complaints.

Individuals who register on The Paramedic Shop, and provide their email address, consent to The Paramedic Shop sending information on The Paramedic Shop related information, products and services to said email address. In order to protect your privacy, we do not sell, share or trade our subscriber list with anyone for any reason and you may unsubscribe at any time.

Data Retention

We keep your personal information for as long as is required or permitted by law or a contract and/or depending on our interactions with us, records of your personal information will be retained as required for lawful purposes related to our functions and activities, for statistical purposes, for evidentiary purposes, for a further period with your consent or for security and fraud prevention purposes. This information will merely be retained and not used, shared or sold.


Persons under the age of 18 are not permitted use our website and/or app.


The use of our website and/or app and is at your own risk. You will assume responsibility for any risk or loss arises from the use of our website and/or app and or dependency on information on our website and/or app.

We take all reasonable steps to make sure any information and/or content on our website and/or app is correct and clear. However, we make no representations or warranties (express or implied) as to the functionality, standard, availability, accessibility, and accuracy of our website and/or app and or any correctness of content and information of our website and/or app. We will not be bound if any representations or warranties are made on our website and app or by our representatives.

We will not be liable unless otherwise provided by law If any damage, loss or expenses (direct or indirect), whether consequential in nature, arising out of or in connection with your access and use of the website and/or app.

Notification of Changes to Our Privacy Policy

If we decide to change our privacy statement, we will post those changes on our Privacy Policy and in our newsletter so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Governing law

This Privacy Policy and any dispute or claim arising from this Privacy Policy fall under the law of South Africa.


If we or you do not enforce any right in terms of this policy, it will not constitute a waiver of that right.

If any provision of this Privacy Policy is judged to be illegal, void or unenforceable due to applicable law or by order of a court of a competent jurisdiction the offending provision shall be deemed severable from the remaining terms of this policy and deleted. The unaffected portions of this policy will continue to be in full force and effect and the remainder of the provisions will not be prejudiced.

Your Rights

Changing your Information

It is important that your personal information is up-to-date and accurate. Please keep us informed if your personal information changes by signing into your account on our website and/or app.

At any time, you may review or update personal information that we hold about you, by creating and/or signing into your account on our website and/or app.

To obtain a copy of any information that is not provided on our website and/or app, contact us to make that request.

After receiving the request in terms of our PAIA manual, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

Removing your information

Please contact us to make your request if you would like us to remove personally identifiable information from our website and/or app. However, removing your personal information may limit the service we can provide to you.

Verifying your information

We take reasonable steps to verify your identity when we receive any request to access, edit or delete personal identifiable information before granting you access or otherwise taking any action. This is important to safeguard your information.

Contacting us

If you have any questions about this privacy statement, any questions regarding access to and the protection of your personal information, the practices of this site, or your dealings with us, you can contact us on alison@paramedicshop.co.za